Fundraising Statement and Fundraising Complaints Procedure

Friends of Boston Music Centre | Registered Charity No. 1207228

Haven High Academy, Marian Road, Boston, PE21 9HB, United Kingdom

This statement explains how Friends of Boston Music Centre approaches fundraising and how fundraising complaints can be raised.

1. Our fundraising commitment

Friends of Boston Music Centre raises funds to support activities, equipment, operations and other functions relating to the running of Boston Music Centre.

We aim to fundraise honestly, respectfully and responsibly. We will not knowingly pressure people to donate and we will try to provide clear information about how donations may be used.

2. Marketing and fundraising communications

Fundraising and event marketing emails will only be sent to customers or supporters who have actively opted in.

Supporters can opt out through their account or by emailing us.

3. Donations and appeals

Unless a specific appeal says otherwise, donations are placed into the Friends of Boston Music Centre bank account and may be used for activities, equipment, operations or any other function pertaining to the running of Boston Music Centre.

4. Vulnerable supporters

If we believe a person may be in vulnerable circumstances or may not be able to make an informed donation decision at that time, we will take reasonable care and may decline, pause or return a donation where appropriate.

5. Fundraising complaints

Complaints about fundraising should be sent to vanessa.hobart@lincolnshire.gov.uk. The complaint should include the complainant's name, contact details, what happened, when it happened and what outcome is being requested.

6. How we handle fundraising complaints

We aim to acknowledge complaints within 5 working days and provide a response within 20 working days where reasonably possible.

If more time is needed, we will explain the reason and provide an updated timescale.

Complaints will be reviewed fairly and confidentially, and learning will be used to improve future fundraising where appropriate.

7. Escalation

If a complainant remains unhappy after our response, the matter may be reviewed by the Friends of Boston Music Centre committee or trustees.

Where relevant, a complainant may also be able to contact the Fundraising Regulator.

8. Relationship with other policies

Donation refunds are handled under the Donations Policy. General complaints are handled under the General Complaints Policy. Personal information is handled under the Privacy Policy.